NON-RETURNABLE and NON-REFUNDABLE items include:
- Prepaid Airtime Cards
- Car Kits
- Portable docking kits
- FAU-200 fixed phone
- GSP2800/2900 fixed phone
- Satellite Fixed Phones
- Special order or made to order products or accessories
Please contact us to obtain a Return Material Authorization (RMA) number prior to returning any equipment.
Rental Return and Change Policy:
Customer also agrees that additional charges will be made after the rental period for airtime, extra rental days, damages, and (or) loss of equipment. Any changes or additional service selections after the rental has been sent out will incur a $15.00 processing fee. There are no refunds or credits for early returns. Cancellations of order prior to shipment will incur a $50 cancellation fee. Cancellations after orders are shipped are nonrefundable including airtime, bundles, and accessories. International customers are required to submit front and back copies of credit card, and government issued ID/passport, and are required a credit card or wire deposit of $1500 per unit. Finalization on rental bills and airtime summaries are normally provided within 90 days from time rental was returned.